Controller and recipients of the personal data

We hereby inform you that your personal data collected on this website and, more generally, in the context of the business relationship that you may have with our company, are processed by PHOSPHEA, 55 Boulevard Jules Verger, 35800 Dinard, FRANCE.

The personal data collected are intended to be processed by PHOSPHEA, 55 Boulevard Jules Verger, 35800 Dinard, FRANCE. The personal data will also be made accessible to our technical providers (“subcontractors” within the meaning of the regulation), for the strict needs of their mission.

Purposes of the collection of personal data

Where some of your personal data is required for us to execute a contract to which you or your company are parties, or to meet a regulatory obligation, we will notify you at the time of the collection.

Your personal data will be used in different ways, depending on the reason you have come into contact with our company:

  • For the needs of the performance of your contract or a contract entered into by the company that you represent (execution of the obligations, invoicing, monitoring of the performance of the contract, delivery, after-sales services and claims, management of the client file, debt management and litigation, organization of contests, lotteries or any promotional operation based on your participation);
  • In order to take steps at requests prior to entering into a contract (management of the candidates’ applications, request for information on our group or the drawing up of estimates);
  • To meet our legal, accounting and tax obligations (in particular keeping accounting reports, managing of the exercise of your rights as a data subject, keeping a list of the persons who object to direct marketing);
  • Unless you object and within the limits of your interests and rights, to meet our legitimate interests, including:

    • Direct marketing, monitoring and management of client relationship and client loyalty (including for the improvement of customer knowledge, sending marketing messages and news concerning our products, services and offers);
    • If you have submitted an application, in order to create a mutual recruitment pool within our group in case your application, while rejected at a given moment, may fit the current need of another company in our group or to a future need;
    • Performance of solicitation operations, in order to develop the commercial activity of our company;
    • Management of the feedbacks of people on products, services or content in the interest of improving the products and services offered by our company;
    • Development of business statistics to analyze the commercial activity of our company;
    • Management of the prospect file in order to develop the commercial activity of our company;
    • Completion of satisfaction surveys;
    • For purposes of preventing fraudulent payment.

Rights of the data subject

We remind you that you have the right to access, rectify any inaccurate data concerning you and, in the cases provided for by the regulation, to object, to obtain the erasure of certain data or restriction of processing, or to request their portability for transmission to a third party.

I you want to exercise your rights, please write us at the following address DPO GROUPE ROULLIER 18 Avenue Franklin Roosevelt, 35400 Saint Malo, FRANCE and attach any appropriate supporting document to justify your identity and, if subject to legal restrictions, your request. You may also send your request to the following email address: dpo@roullier.com.

Retention of personal data

Your personal data will be stored as long as they are needed to fulfill the aforementioned purposes, in particular during the following periods:

  • Performance of the contracts : 1 year after the end of the business relationship
  • Better knowledge of the clients, direct marketing : 3 years following the last contact
  • Recruitment : 2 years following the last contact with the candidate
  • Performance of solicitation operations : 3 years following the date of collection of the data or the first contact originated with the prospect
  • Management of direct marketing operations (standardization, enrichment, deduplication) : 3 years following the date of collection of the data or the first contact originated with the prospect
  • Selection of a panel of people for loyalty program, direct marketing purposes, studies, surveys, products testing and promotion actions : 3 years following the date of collection of the data or the first contact originated with the prospect
  • Loyalty program (satisfaction surveys, complaints procedures and after-sale services) : During the business relationship period
  • Monitoring of clients relations (studies, surveys, product testing) : During the business relationship period
  • Conducting clients surveys : During the business relationship period
  • Organization of contests, lotteries or any promotional operation : 3 years following the end of the business relationship or the last contact
  • Update of prospecting files by the organization in charge of keeping a list of the persons who object to phone canvassing : 3 years following the date of collection of the data or the first contact originated with the prospect
  • Assignment, rental or exchange of clients’ files or final prospects : 3 years following the date of collection of the data or the first contact originated with the prospect
  • Management of feedbacks of people on products, services or contents : 3 years following the date of collection of the data or the first contact originated with the prospect
  • Processing for requests to access, rectify and object from data subjects : 3 years following the date of collection of the data or the first contact originated with the prospect
  • Keeping a list of the persons who object to direct marketing purposes : 3 years following the registration on the list
  • Constitution and management of the client and prospect file : 3 years following the date of collection of the data or the first contact originated with the prospect
  • Management of delinquency, pre-litigation and litigation : Pre-litigation: until amicable settlement or failing that, until the prescription of the legal action. Litigation: until the exhaustion of remedies
  • Development of business statistics : 3 years following the date of collection of the data or the first contact originated with the prospect

At the end of these periods, your personal data will be deleted from the active databases and, if necessary, archived for a period not exceeding the statutory limitation periods or the applicable archiving obligations. Once these deadlines expire, the personal data will be destroyed.

Contact the Data Protection Officer

For any additional information or difficulty relating to the processing of your data, you may contact our Data Protection Officer (DPO) at the following address: DPO GROUPE ROULLIER 18 Avenue Franklin Roosevelt, 35400 Saint Malo, FRANCE ; or by email at the following addresses: dpo@roullier.com.

In case of unresolved difficulty, you can refer the matter to the supervisory authority of your country.