Customer Service Assistant H/F

Type of contract




Job details

Group Presentation
Our ambition? Innovate. Our mission? Overcome future nutritional challenges. As a specialist in Plant nutrition, Animal nutrition and well-being, within Groupe Roullier, we cultivate our success throughout the world, thanks to a robust and dynamic structure. We also insure a full control of every step of our industrial and sales processes. Our strength? The 8,000 men and women who share our values: innovation, performance, entrepreneurial spirit and audacity.
Company Presentation
European leader and 2nd worldwide player, Phosphea, a subsidiary of Groupe Roullier, has produced and sold Feed Phosphates for the animal nutrition industry for 40 years. Phosphea operates in over 100 countries worldwide, has a workforce of 300 employees, and generates a turnover of around €300 million.

To support its development, Phosphea is currently recruiting:

Customer Service Assistant M/F
Based in Poznan (POL)
Main job
BUSINESS - ADV/Assistant commercial
Job description
Directly reporting to the Customer Service Manager, the missions are:  Customer service management: - To receive, acknowledge and follow customers’ orders - To create and update customers profiles - To generate all documentation related to the order (picking lists, transport order, etc.) - To generate invoices and credit notes - Operational contact with customers on basic issues (delivery to postpone, time scheduling, information missing, etc.) Logistics and transport following: · Chartering: - To choose and research the supplier and negotiate prices - To set up and follow trackers about loading and deliveries - To set up the planning following orders · First contact for customers in case of quality or transport problems · To make reservation and loading program with the warehouses · To follow transport issues · To follow daily stocks with warehouses · To control and acceptance of transport invoices (via automatic provision or not) · Any other logistics aspect that is customer oriented in case of need Quality procedures following. Graduated from an international business degree, you already have a successful experience in logistics or customer service support. You manage IT Softwares (SAP is a plus). You have some strong knowledges in Logistics or Transports. Autonomous, well organized, you are really customer careful. You speak fluently English and Polish. Speaking Hungarian would be an advantage

Candidate criteria

Education level
Experience level
de 1 à 3 ans